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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christi Zaccardi

February 25, 2025

5  out of  5
rating by Christi Zaccardi
"We have been with Jesse Johnson for more than 5+ years we have always had amazing customer service, details answers to our questions. I have always worked with Derek Larson and he always helps me with anything I need and is extremely friendly and good at his job! Highly recommend! I have recommended many family and friends and will continue to!"
We responded:
"Thank you, Christi, for your wonderful feedback and for being a loyal customer for over five years. We're thrilled to hear about your positive experiences with Derek. Your recommendations mean a lot to us. We look forward to continuing to serve you and your referrals!"
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Christine Flaherty

February 19, 2025

1  out of  5
rating by Christine Flaherty
"They raise my auto insurance rates every few months with absolutely no notification. I contacted progressive and l can get my auto insurance for $20 a month less with a $500 deductible as opposed to the $1000 with State Farm. I had a homeowner's claim with them. They had all the communication with the contractor. Told the contractor what they would pay. Agreed on a price. Gave me the money that was agreed on. The contractor charged me over $800 above the agreed cost for things that were not provided. I reached out to State Farm and was told, Sorry not our problem. I now have a lien on my property. Totally disgusting experience. I will definitely be switching to progressive as soon as possible!"
We responded:
"Christine we appreciate your feedback. While we have spent a tremendous amount of time communicating with our clients about the inflationary pressures driving up insurance costs for all carriers, we are not always successful in reaching folks, or our emails are not read. If your contractor agreed to the scope and pricing of your claim, to later decide to charge you more seems unethical and very unusual. Insurers will not increase claim payments simply by the demand of contractors, documentation is needed, and most ethical contractors will work with the homeowner based on what was approved by the insurance carrier. I would suggest reporting your contractor to the MN Dept of Labor and Industry."
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Saydee Mae

February 1, 2025

5  out of  5
rating by Saydee Mae
"Don Buchner is so wonderful!"
We responded:
"Thank you for your glowing review! We're thrilled to hear that Don provided you with such a wonderful experience. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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Melinda Heaser

January 29, 2025

5  out of  5
rating by Melinda Heaser
"We have had coverage on numerous personal and business policies through State Farm for >10 years. The primary reason we have never shopped around for coverage through any other carrier is, hands down, the personalized service we get from Andrea! She is super responsive, caring, and personable. Anytime I have a question about any policy, she provide a clear and understandable explanation - her service is priceless! Thank you Andrea!"
We responded:
"Thank you for your kind words and for being a loyal customer for over a decade. We're thrilled to hear about your positive experiences with Andrea. Your satisfaction is our top priority, and we appreciate your trust in us."
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JC Murphy

December 31, 2024

5  out of  5
rating by JC Murphy
"Absolutely love this state farm, especially working with Andrea Buchner. When it came to filing our claims after a flood, she was there every step of the way"
We responded:
"Thank you for your wonderful feedback and the 5-star rating. We're thrilled to hear about your positive experience with Andrea. Your satisfaction is our priority, and we're glad we could assist you effectively. "
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bashir badhaso

December 17, 2024

5  out of  5
rating by bashir badhaso
"I have been a client here for almost seven months and have received excellent service from Derek. I truly appreciate his kindness, professionalism, and responsiveness. I highly recommend him to my family and friends."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Derek. Your recommendation means a lot to us, and we're grateful for your trust in our services."
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Jessica Andersen

December 14, 2024

5  out of  5
rating by Jessica Andersen
"Caring & knowledgable staff!"
We responded:
"Jessica, thank you for your kind words! We're delighted to hear that our team made a positive impression with their care and expertise. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sarah Cludy

November 29, 2024

5  out of  5
rating by Sarah Cludy
"We love being with Jesse’s State Farm office! Don is an amazing insurance agent at the office. He does an outstanding job with his attention to detail and quick delivery! Thank you!"
We responded:
"Thank you, Sarah! We're thrilled to hear that you love being with our office. Don will be delighted to know his attention to detail and quick service made a difference. We appreciate your kind words and your trust in us!"
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Jack Berndt

November 21, 2024

5  out of  5
rating by Jack Berndt
"Derek has been great to work with start to finish. He prepared and walked through several different quotes to help us understand which policy best fit our needs. Highly recommend."
We responded:
"Thank you, Jack! We're thrilled to hear that Derek provided excellent service and helped you find the right policy. Your recommendation means a lot to us."
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Julie Anderson

November 21, 2024

5  out of  5
rating by Julie Anderson
"I had a good experience getting insurance info and quote while talking to Calvin Irish."
We responded:
"Thank you, Julie, for sharing your positive experience with Calvin. We're delighted to hear that you found the insurance information and quote process helpful. Your feedback is greatly appreciated!"
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Marie

November 12, 2024

5  out of  5
rating by Marie
"Tim is the all time best! My family and I always have a great experience with him and trust him so much!"
We responded:
"Thank you, Marie! We're thrilled to hear that Tim has provided such a positive experience for you and your family. Your trust means a lot to us, and we appreciate your kind words."
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Bruce Baker

November 4, 2024

5  out of  5
rating by Bruce Baker
"I've been with state farm for several years now. My wife and I insure our homes and vehicles with them. Andrea has always had great customer service and takes the time to explain our policies and find ways to save us money. We are very satisfied. Thanks!"
We responded:
"Thank you, Bruce! We're thrilled to hear that you and your wife are satisfied with our services and our abilities to save you money on better coverage. Andrea will be delighted to know her efforts are appreciated."
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Brian Mettel

October 18, 2024

5  out of  5
rating by Brian Mettel
"Always a great experience with the staff and my insurance needs. Recommended 100%"
We responded:
"Thank you, Brian, for your kind words and recommendation! We're thrilled to hear that you've consistently had great experiences with our staff and services. Your satisfaction is our top priority, and we look forward to continuing to meet your insurance needs."
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Jacque Hagaman

October 6, 2024

5  out of  5
rating by Jacque Hagaman
"Andrea and Jesse always are there for you. Very helpful and understanding. Have been extremely pleased with every aspect of State Farm Ins."
We responded:
"Thank you, Jacque, for your kind words! We're thrilled to hear that our team has been helpful and understanding. Your satisfaction with every aspect of our service means a lot to us. We appreciate your trust in State Farm Insurance."
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Ashlie Phillips

September 30, 2024

5  out of  5
rating by Ashlie Phillips
"Derek is the best agent out there! Treats you like family so you know you're covered. Highly reccomend him if you are looking for a knowledgable agent that will find you the best deal that works for your family."
We responded:
"Thank you, Ashlie, for your kind words about Derek! We're thrilled to hear that he made you feel like family and provided exceptional service."
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Kelly Anderson

September 26, 2024

5  out of  5
rating by Kelly Anderson
"I recently had my car stolen, and I worked with Tim and Kris in the Forest Lake office, and they were wonderful. Whenever I had a question, they were quick to answer. They made me feel like I mattered and that I wasn't just a number or another claim. I am very appreciative of all of their help through this stressful event, and I would highly recommend State Farm to anyone for their insurance needs."
We responded:
"We were so sad to hear about your car. Thank you, Kelly, for sharing your experience. We're glad Tim and Kris could assist you during such a challenging time. Your recommendation means a lot to us, and we're here to help whenever you need us."
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Julie carufel

September 12, 2024

5  out of  5
rating by Julie carufel
"Shelly was excellent! I was confused by some information on my policy and she went through the entire thing, line by line. She also had excellent follow through sending information to my bank as I requested minutes after I requested it. Thank you for your help and excellent service Shelly!"
We responded:
"Thank you, Julie, for your kind words! We're thrilled to hear that Shelly provided you with excellent service and clarity on your policy. Your satisfaction is our priority, and we appreciate your feedback."
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Barbie Hogan

September 12, 2024

1  out of  5
rating by Barbie Hogan
"This office has terrible customer service. I called the office yesterday and requested that Chris contact the subrogation claim team on my behalf to share information regarding my claim. Basically she left a voicemail for the subrogation team to call me. Never followed up with me, never made contact with them. How is that customer service? I feel like this office could care less about me or my claim. As soon as this issue is resolved I will be finding a new agent. *Update - my claim was being closed due to lack of evidence. I literally had to find the Holiday gas station area manager (where my car was damaged in a car wash) and request that he send the video (showing the incident) to State Farm subrogation. If I hadn't followed up on my own claim I would be out my $500 deductable. It is unbelievable to me that I pay for service and yet had to do all the legwork otherwise I would have lost $500. Switching to Progressive - lots cheaper and better service."
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Seire' Meyer

September 3, 2024

4  out of  5
rating by Seire' Meyer
"They are always willing to help and answer all my questions I have."
We responded:
"Thank you for the review. Please let us know how we can make your experience a 5 star one!"
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Joel

August 27, 2024

5  out of  5
rating by Joel
"My wife and I recently retired, sold our house of 24 years, and relocated to the MN Arrowhead. Jesse and his staff enabled the transition to be effortless and cant thank them enough. I have been a State Farm member since I was 16 years old and they have never disappointed."
We responded:
"Joel, thank you for your kind words. We're thrilled to have made your transition seamless. It's wonderful to hear about your long-term satisfaction with State Farm. Best wishes in your new home!"
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W L

August 5, 2024

5  out of  5
rating by W L
"There great to work with"
We responded:
"Thank you for your kind words and 5-star rating! We're thrilled to hear that you had a great experience working with us."
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Danielle Reed

July 2, 2024

5  out of  5
rating by Danielle Reed
"Andrea was so fantastic. She is so knowledgeable and helped us with car, home and business insurance."
We responded:
"We are thrilled to hear that Andrea provided you with excellent service with you car, home and business insurance needs. We appreciate your feedback and look forward to assisting you in the future."
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Alicen Fritzinger

June 28, 2024

5  out of  5
rating by Alicen Fritzinger
"Andrea with Jesse Johnson State Farm is amazing!! She has been our family's go-to-gal for insurance for almost eight years and the main reason we've stayed with State Farm for all our insurance needs. I know that when I go to Andrea with any life change, she will take the time to make sure our policies have the best coverage for us (and none of the extra junk). Meeting with her feels like a casual chat between old friends and never like a sales call."
We responded:
"Thank you for your kind words, Alicen! We're thrilled to hear about your positive experience with Andrea. Providing personalized and attentive service is our top priority. We appreciate your loyalty to our agency!"
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Kristina Paschall

May 25, 2024

5  out of  5
rating by Kristina Paschall
"Rowan has been a dream to work with! She took the time to get to know our family and found the best policies for us AND saved us over $100 a month over the competitors we checked with. HIGHLY RECOMMEND!!"
We responded:
"Thank you for your kind words, Kristina! We are thrilled to hear that Rowan provided you with excellent service and saved you money on your policies. We appreciate your recommendation!"
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Charles Cadeau

May 22, 2024

5  out of  5
rating by Charles Cadeau
"A great customer experience. Whenever I needed a vehicle or toy added, they made quick and simple to do. Even my texts are answered immediately!"
We responded:
"Thank you for sharing your positive experience, Charles! We are glad to hear that we could assist you efficiently with adding vehicles and toys to your policy. We strive to provide excellent customer service."